Free Oracle 1Z0-1064-26 Exam Questions

Absolute Free 1Z0-1064-26 Exam Practice for Comprehensive Preparation

Oracle 1Z0-1064-26 Exam Questions
Provided By: Oracle
Exam: Oracle Fusion Service 2026 Implementation Professional
Certification: Oracle Fusion Service

Total Questions: 79
Updated On: Jul 23, 2026
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Question 1
- Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
  A : Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
  
  B : In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective
  
  C : Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
  
  D : Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
  
  E : Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
  
  Answer: A,C,E
Question 2
- Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan tocreate a new primary category called Mobile Phones.Which four steps are required to define this new category?
  A : Select Create Category > Create Top-Level Category
  
  B : Check the Active flag
  
  C : Select the task Manage Service Request Categories.
  
  D : Select Status = “Active”.
  
  E : Select Service Catalog in Functional Areas
  
  F : Select Create Category > Create Child Category.
  
  G : Complete Category Name.
  
  Answer: A,B,C,G
Question 3
- Oracle Engagement Cloud provides tools to add or modify which six types of entities?
  A : Icons
  
  B : Themes
  
  C : Object workflow
  
  D : Exports
  
  E : Reports
  
  F : Fields
  
  G : Objects
  
  H : Roles and privileges
  
  Answer: A,B,D
Question 4
- Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),an agent searches the product categories and chooses the appropriate type of equipment for that SR.Identify three advantages of selecting the category correctly.
  A : The hierarchical structure of the categories helps to improve the service request classification.
  
  B : Categories determine the steps an agent must follow to close the service request.
  
  C : Categories facilitate the assignment of an agent to the service request.
  
  D : Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
  
  E : Filter the selection of the product related to the service request, when filtering by a particular category.
  
  Answer: A,C,D
Question 5
- You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
  A : You can modify the workflow to update field values within the SR object.
  
  B : You can generate tasks for the SR object from the workflow.
  
  C : You must make the changes using the Page Composer tool.
  
  D : You will be required to code any new workflow actions in Groovy.
  
  E : You can send an e-mail notification to specified recipients
  
  F : You can define the workflow to run when certain fields of the SR object are changed.
  
  Answer: A,B,E,F

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