A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop.
Which system meets the requirements for WebRTC as the agent phone device?
An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming
messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single
flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from
the beginning, rather than continuing the conversation from where it left off.
Which action must the administrator take in the Webex Connect flow to prevent the conversation from
restarting with each message?
Advanced Features and AI]
Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a
customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in
Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller’s location
or dialect?
An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming
messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single
flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from
the beginning, rather than continuing the conversation from where it left off.
Which action must the administrator take in the Webex Connect flow to prevent the conversation from
restarting with each message?
As per the policy, the business requires explicit permission from the caller before any interaction can be
recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording
consent options to the caller. The caller’s choice is logged and then passed as input to the Recording Control
activity element of the flow.
Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose
two.)