A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop.
Which system meets the requirements for WebRTC as the agent phone device?
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop.
Which system meets the requirements for WebRTC as the agent phone device?
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able
to receive WhatsApp or SMS interactions.
What is missing from the agent configuration to enable the agent to receive those interactions?
A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skillbased routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and
customer satisfaction.
Which two essential configuration actions must the administrator complete to successfully take this
transition? (Choose two.)
An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming
messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single
flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from
the beginning, rather than continuing the conversation from where it left off.
Which action must the administrator take in the Webex Connect flow to prevent the conversation from
restarting with each message?