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Free Avaya 73920T Exam Questions

Absolute Free 73920T Exam Practice for Comprehensive Preparation 

  • Avaya 73920T Exam Questions
  • Provided By: Avaya
  • Exam: AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test
  • Certification: Avaya Services Technical Associate (ASTA)
  • Total Questions: 65
  • Updated On: Apr 14, 2026
  • Rated: 4.9 |
  • Online Users: 130
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  • Question 1
    • Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged insimultaneously?

      Answer: C
  • Question 2
    • If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?

      Answer: D
  • Question 3
    • In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should youtake?

      Answer: B
  • Question 4
    • Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EASenvironment? (Choose two.)

      Answer: C,D
  • Question 5
    • Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

      Answer: A,D
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