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Free Avaya 73920T Exam Questions

Absolute Free 73920T Exam Practice for Comprehensive Preparation 

  • Avaya 73920T Exam Questions
  • Provided By: Avaya
  • Exam: AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test
  • Certification: Avaya Services Technical Associate (ASTA)
  • Total Questions: 65
  • Updated On: May 21, 2026
  • Rated: 4.9 |
  • Online Users: 130
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  • Question 1
    • 7392-X-page23-image1Refer to the exhibit.You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want yourNew York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. Aftersetting vectors in the exhibit you find that calls are interflowing to Denver.What would cause calls to interflow to Denver?

      Answer: B
  • Question 2
    • If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?

      Answer: D
  • Question 3
    • Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

      Answer: A,D
  • Question 4
    • Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

      Answer: A,B
  • Question 5
    • When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)

      Answer: A,B
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