You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics
365 Contact Center chat channel.
The agent must respond to customer questions and hand off the conversation to a live customer
service representative when the customer requests an escalation.
What should you recommend?
A company uses a fine-tuned Microsoft Foundry model that requires frequent updates as new
customer feedback becomes available.
You need to design an application lifecycle management (ALM) process that meets the following
requirements:
Data changes must be tracked and versioned.
The model must be retrained consistently by using approved training data.
Which two actions should you include in the design?
NOTE: Each correct selection is worth one point.
A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled.
You need to customize Copilot by tailoring how opportunity summaries are generated or how they
are presented to users.
Solution: You configure Al Builder lead scoring models to influence opportunity summaries.
Does this meet the goal?
Which two components for the custom Al agent should you include in the application lifecycle
management (ALM) process? Each correct answer presents part of the solution.
NOTE; Each correct selection is worth one point.
Which two components for the custom Al agent should you include in the application lifecycle
management (ALM) process? Each correct answer presents part of the solution.
NOTE; Each correct selection is worth one point.