A company uses multiple Microsoft Copilot Studio agents across different channels.
You need to recommend a monitoring solution that provides comprehensive telemetry data and
performance insights for the agents.
What should you include in the recommendation?
A company uses Microsoft 365 and Dynamics 365You need to recommend a solution lo automatically summarize email threads, generate suggestedreplies in Microsoft Outlook, and provide meeting preparation summaries that include relevantcustomer relationship management (CRM) data.Solution: You recommend Microsoft 365 Copilot for Sales.Does this meet the goal?
A company uses multiple Microsoft Copilot Studio agents across different channels.
You need to recommend a monitoring solution that provides comprehensive telemetry data and
performance insights for the agents.
What should you include in the recommendation?
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics
365 Contact Center chat channel.
The agent must respond to customer questions and hand off the conversation to a live customer
service representative when the customer requests an escalation.
What should you recommend?
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics
365 Contact Center chat channel.
The agent must respond to customer questions and hand off the conversation to a live customer
service representative when the customer requests an escalation.
What should you recommend?