Person accounts were recently activated at Cloud Kicks.
There are three record types for accounts:
* B2B customer
* B2C Customer
* External Partner
There are two record types for leads:
* B2B Lead
* B2CLead
The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.
What should the administrator do to correct this issue?
AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software.
how should an administrator meet these retirements?
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should administrator configure in order to improve the case management process?
A Salesforce Advanced Administrator is working with a company that sells products with different prices for bulk purchases. The company wants the sales team to be able to generate accurate quotes based on the quantity of products purchased.
How should the administrator configure Salesforce to meet this requirement?
Which of the following features of Case Feed enables a seamless interaction between support agents and customers, allowing for a collaborative resolution of customer issues?