Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case
Owner is notified by email.
What should the administrator use to email the Case Owner?
Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division
wants to be able to create and manage users only within their division.
What should the administrator do to set this up?
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be
working with sales one day and service the next. CK is implementing new Lightning record pages for each
department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?