Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 291
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Updated On: Nov 25, 2025
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Rated: 4.9 |
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Online Users: 582
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Question 1
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What should a consultant consider when implementing Salesforce Messaging functionality in a new Service
Cloud instance?
Answer: A
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What should a consultant consider when implementing Salesforce Messaging functionality in a new Service
Cloud instance?
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Question 2
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
Answer: A
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
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Question 3
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Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge base. The current knowledge base includes how-to guides written in HTML.What is the recommended method to import the how-to guides into Salesforce Knowledge?
Answer: B
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Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge base. The current knowledge base includes how-to guides written in HTML.What is the recommended method to import the how-to guides into Salesforce Knowledge?
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Question 4
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Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?
Answer: A
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Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?
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Question 5
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
Answer: A
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?