Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 291
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Updated On: Mar 07, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate oncases.What should they consider before implementation?
Answer: C
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Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate oncases.What should they consider before implementation?
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Question 2
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Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs)to ensure that its customer supportcenter is profitable.Which metric should a consultant use to help executive management understand support center costs?
Answer: C
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Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs)to ensure that its customer supportcenter is profitable.Which metric should a consultant use to help executive management understand support center costs?
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Question 3
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
Answer: A
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
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Question 4
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
Answer: A
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
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Question 5
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A manager would like information on which Knowledge articles are used most often by call center agents.Which report should a consultant use to identify the Knowledge articles that are used most often?
Answer: C
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A manager would like information on which Knowledge articles are used most often by call center agents.Which report should a consultant use to identify the Knowledge articles that are used most often?