Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 291
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Updated On: Apr 22, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?
Answer: A
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Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?
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Question 2
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
Answer: A
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
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Question 3
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As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledgemanagement for its support agents. Several months after the implementation, CK managementnotices an inconsistency in reported customer satisfaction. Key performance Indicators (KPIs) show adecrease; however, many customers have provided testimonials about great support experiences.Which KPI could help explain the disparity?
Answer: A
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As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledgemanagement for its support agents. Several months after the implementation, CK managementnotices an inconsistency in reported customer satisfaction. Key performance Indicators (KPIs) show adecrease; however, many customers have provided testimonials about great support experiences.Which KPI could help explain the disparity?
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Question 4
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Cloud Kicks is implementing a focused Messaging strategy to pass priority issues to the right reps.Which solution should a Service Cloud Consultant explore to track handle time and messaging sessionresolution on these specific interactions?
Answer: C
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Cloud Kicks is implementing a focused Messaging strategy to pass priority issues to the right reps.Which solution should a Service Cloud Consultant explore to track handle time and messaging sessionresolution on these specific interactions?
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Question 5
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Cloud Kicks (CK) supports customers through Salesforce Messaging. Service reps have reported multipleinstances where customers have used abusive language because they are upset with the company. However,CK still needs to service these customers.Which solution should the Service Cloud Consultant recommend?
Answer: C
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Cloud Kicks (CK) supports customers through Salesforce Messaging. Service reps have reported multipleinstances where customers have used abusive language because they are upset with the company. However,CK still needs to service these customers.Which solution should the Service Cloud Consultant recommend?