Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 291
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Updated On: Jan 14, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?
Answer: A
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Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?
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Question 2
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Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs)to ensure that its customer supportcenter is profitable.Which metric should a consultant use to help executive management understand support center costs?
Answer: C
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Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs)to ensure that its customer supportcenter is profitable.Which metric should a consultant use to help executive management understand support center costs?
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Question 3
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Universal Containers (UC) is implementing Service Cloud within its North America call center to validatekey use cases, system capabilities, and integration patterns. The UC leadership team is concerned that theupcoming Salesforce Release schedule may impact the implementation project's development efforts.What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?
Answer: C
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Universal Containers (UC) is implementing Service Cloud within its North America call center to validatekey use cases, system capabilities, and integration patterns. The UC leadership team is concerned that theupcoming Salesforce Release schedule may impact the implementation project's development efforts.What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?
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Question 4
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Universal Containers wants to let its customers interact in real time with support agents from their computersand mobiledevices.Which feature should a consultant recommend to meet this requirement?
Answer: B
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Universal Containers wants to let its customers interact in real time with support agents from their computersand mobiledevices.Which feature should a consultant recommend to meet this requirement?
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Question 5
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Universal Containers has a robust Knowledge Base with several hundred articles. The management team hasrecently identified 15 knowledge articles that contain confidential product information and should only bevisible to internal support reps.Which system configuration should the consultant recommend to ensure these 15 articles have been properlysecured?
Answer: C
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Universal Containers has a robust Knowledge Base with several hundred articles. The management team hasrecently identified 15 knowledge articles that contain confidential product information and should only bevisible to internal support reps.Which system configuration should the consultant recommend to ensure these 15 articles have been properlysecured?