Free Salesforce ADX-261 Exam Questions
Absolute Free ADX-261 Exam Practice for Comprehensive Preparation
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 291
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Updated On: Sep 22, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs)to ensure that its customer supportcenter is profitable.Which metric should a consultant use to help executive management understand support center costs?
Answer: C
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Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs)to ensure that its customer supportcenter is profitable.Which metric should a consultant use to help executive management understand support center costs?
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Question 2
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Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge base. The current knowledge base includes how-to guides written in HTML.What is the recommended method to import the how-to guides into Salesforce Knowledge?
Answer: B
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Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge base. The current knowledge base includes how-to guides written in HTML.What is the recommended method to import the how-to guides into Salesforce Knowledge?
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Question 3
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Cloud Kicks (CK) supports customers through Salesforce Messaging. Service reps have reported multipleinstances where customers have used abusive language because they are upset with the company. However,CK still needs to service these customers.Which solution should the Service Cloud Consultant recommend?
Answer: C
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Cloud Kicks (CK) supports customers through Salesforce Messaging. Service reps have reported multipleinstances where customers have used abusive language because they are upset with the company. However,CK still needs to service these customers.Which solution should the Service Cloud Consultant recommend?
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Question 4
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Universal Containers has a case handling process that requires each case to go through aseries of steps within a specified amount of time from case submission to case closure.Which solution should a consultant recommend to meet these requirements?
Answer: A
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Universal Containers has a case handling process that requires each case to go through aseries of steps within a specified amount of time from case submission to case closure.Which solution should a consultant recommend to meet these requirements?
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Question 5
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A manager would like information on which Knowledge articles are used most often by call center agents.Which report should a consultant use to identify the Knowledge articles that are used most often?
Answer: C
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A manager would like information on which Knowledge articles are used most often by call center agents.Which report should a consultant use to identify the Knowledge articles that are used most often?