Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a
Platform Administrator use to complete this requirement?47
A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is
designed to generate a new Salesforce Case record based on the user’s conversation with the agent. Which set
of Action Instructions should the administrator use for the createCase action, according to best practices for
action instructions?
You find yourself needing to delete a thousand Lead records that were imported in error. Which Data Management solution could you utilize to accomplish this? (select 2)
One of the sales managers at Universal Containers will be going on leave for several months. The executives
want to make sure the sales manager does not log in to Salesforce while on leave. What should a Platform
Administrator do to ensure the user is not able to log in while on leave?