Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
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Salesforce ADX361 Exam Questions
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Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Sep 24, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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A Service Cloud consultant has recently implemented a public Knowledge base.Â
Answer: A
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A Service Cloud consultant has recently implemented a public Knowledge base.Â
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Question 2
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
Answer: C
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
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Question 3
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
Answer: A
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Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the caseswhere they are listed as the contact, including cases created by the their behalf. support team onWhat should a consultant recommend to meet the requirement?
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Question 4
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Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?
Answer: A
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Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?
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Question 5
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Universal Containers’ leadership wants to reduce the level of effort required to get the right people involvedto resolve service issues more quickly.What should the consultant recommend to distribute cases?
Answer: A
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Universal Containers’ leadership wants to reduce the level of effort required to get the right people involvedto resolve service issues more quickly.What should the consultant recommend to distribute cases?