Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
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Salesforce ADX361 Exam Questions
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Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Jul 23, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-onlysupport. Support agents are certified on one or more specific product lines. CKwould like to provide support through multiple channels. CK wants to ensure a consistent customerexperience.Which solution should the consultant recommend to meet the requirements?
Answer: C
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Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-onlysupport. Support agents are certified on one or more specific product lines. CKwould like to provide support through multiple channels. CK wants to ensure a consistent customerexperience.Which solution should the consultant recommend to meet the requirements?
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Question 2
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Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate oncases.What should they consider before implementation?
Answer: C
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Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate oncases.What should they consider before implementation?
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Question 3
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Universal Containers wants to notify support managers when a new case has been untouched for more than 2business hours.Which approach should a consultant implement?
Answer: C
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Universal Containers wants to notify support managers when a new case has been untouched for more than 2business hours.Which approach should a consultant implement?
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Question 4
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Universal Containers (UC) has Service Cloud Voice. UC occasionally experiences surges in call volume.Leadership would like to see the impact of surges on internal metrics.Which key performance indicator (KPI) should the consultant report on to meet the requirement?
Answer: C
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Universal Containers (UC) has Service Cloud Voice. UC occasionally experiences surges in call volume.Leadership would like to see the impact of surges on internal metrics.Which key performance indicator (KPI) should the consultant report on to meet the requirement?
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Question 5
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Universal Containers has implemented a call-based response system. The call wait time has become too long,and customer service is being affected. Management would like to find a way to reduce customers' wait timesand enable agents to handle more inquiries at a time.Which feature should a consultant recommend?
Answer: B
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Universal Containers has implemented a call-based response system. The call wait time has become too long,and customer service is being affected. Management would like to find a way to reduce customers' wait timesand enable agents to handle more inquiries at a time.Which feature should a consultant recommend?