Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
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Salesforce ADX361 Exam Questions
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Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Mar 05, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wantsto avoid a large volume of invalid cases.Which tool should the consultant use to meet the requirements?
Answer: B
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Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wantsto avoid a large volume of invalid cases.Which tool should the consultant use to meet the requirements?
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Question 2
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
Answer: C
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
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Question 3
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Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different
channels.
Management would like to provide a method for service agents to handle duplicates and delete one of the
cases.
Which action should a consultant recommend?
Answer: A
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Question 4
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
Answer: A
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Question 5
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The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reportsusing work order data stored in an enterprise data warehouse (EDW).Which approach should the consultant recommend to streamline this process with minimal effort?
Answer: B
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The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reportsusing work order data stored in an enterprise data warehouse (EDW).Which approach should the consultant recommend to streamline this process with minimal effort?