Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
-
Salesforce ADX361 Exam Questions
-
Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
-
Total Questions: 291
-
Updated On: Jan 15, 2026
-
Rated: 4.9 |
-
Online Users: 582
-
Question 1
-
Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
Answer: A
-
Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
-
Question 2
-
Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?
Answer: A
-
Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?
-
Question 3
-
Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
Answer: A
-
Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
-
Question 4
-
Universal Containers (UC) is implementing Service Cloud within its North America call center to validatekey use cases, system capabilities, and integration patterns. The UC leadership team is concerned that theupcoming Salesforce Release schedule may impact the implementation project's development efforts.What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?
Answer: C
-
Universal Containers (UC) is implementing Service Cloud within its North America call center to validatekey use cases, system capabilities, and integration patterns. The UC leadership team is concerned that theupcoming Salesforce Release schedule may impact the implementation project's development efforts.What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?
-
Question 5
-
Universal Containers is considering additional channels for its customers to communicate directly withcustomer support reps. Currently, customers are able to open support tickets through social media,web chat, phone, and SMS.In addition to Digital Engagement, what should a consultant recommend to meet the requirement?
Answer: B
-
Universal Containers is considering additional channels for its customers to communicate directly withcustomer support reps. Currently, customers are able to open support tickets through social media,web chat, phone, and SMS.In addition to Digital Engagement, what should a consultant recommend to meet the requirement?