Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
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Salesforce ADX361 Exam Questions
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Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Apr 22, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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In which of the following scenarios should a consultant use a Screen Flow?
Answer: A
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In which of the following scenarios should a consultant use a Screen Flow?
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Question 2
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Universal Containers has implemented a call-based response system. The call wait time has become too long,and customer service is being affected. Management would like to find a way to reduce customers' wait timesand enable agents to handle more inquiries at a time.Which feature should a consultant recommend?
Answer: B
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Universal Containers has implemented a call-based response system. The call wait time has become too long,and customer service is being affected. Management would like to find a way to reduce customers' wait timesand enable agents to handle more inquiries at a time.Which feature should a consultant recommend?
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Question 3
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Universal Containers (UC) frequently receives complex customer issues that require retrieving informationfrom internal knowledge articles not tagged with individual fields. UC needs a service that can process thisdata and provide accurate, grounded responses.What should the Service Cloud Consultant recommend?
Answer: A
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Universal Containers (UC) frequently receives complex customer issues that require retrieving informationfrom internal knowledge articles not tagged with individual fields. UC needs a service that can process thisdata and provide accurate, grounded responses.What should the Service Cloud Consultant recommend?
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Question 4
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Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wantsto avoid a large volume of invalid cases.Which tool should the consultant use to meet the requirements?
Answer: B
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Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wantsto avoid a large volume of invalid cases.Which tool should the consultant use to meet the requirements?
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Question 5
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Universal Containers (UC) is implementing Service Cloud within its North America call center to validatekey use cases, system capabilities, and integration patterns. The UC leadership team is concerned that theupcoming Salesforce Release schedule may impact the implementation project's development efforts.What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?
Answer: C
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Universal Containers (UC) is implementing Service Cloud within its North America call center to validatekey use cases, system capabilities, and integration patterns. The UC leadership team is concerned that theupcoming Salesforce Release schedule may impact the implementation project's development efforts.What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?