Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
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Salesforce ADX361 Exam Questions
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Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Nov 24, 2025
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance
indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed
cases from which it can predict accurate values for fields that are empty. CK has yet to implement any
Einstein AI products.
Answer: C
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Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance
indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed
cases from which it can predict accurate values for fields that are empty. CK has yet to implement any
Einstein AI products.
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Question 2
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Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-onlysupport. Support agents are certified on one or more specific product lines. CKwould like to provide support through multiple channels. CK wants to ensure a consistent customerexperience.Which solution should the consultant recommend to meet the requirements?
Answer: C
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Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-onlysupport. Support agents are certified on one or more specific product lines. CKwould like to provide support through multiple channels. CK wants to ensure a consistent customerexperience.Which solution should the consultant recommend to meet the requirements?
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Question 3
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
Answer: A
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
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Question 4
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Universal Containers wants to set a custom field on the messaging session based on the URL from which theconversation originated.What should a consultant recommend to meet the requirement?
Answer: A
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Universal Containers wants to set a custom field on the messaging session based on the URL from which theconversation originated.What should a consultant recommend to meet the requirement?
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Question 5
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?
Answer: A
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Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case
processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?