Free Salesforce ADX361 Exam Questions
Absolute Free ADX361 Exam Practice for Comprehensive Preparation
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Salesforce ADX361 Exam Questions
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Provided By: Salesforce
- Exam: Administer Intelligent Service Cloud Solutions
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Sep 04, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Universal Containers is considering additional channels for its customers to communicate directly withcustomer support reps. Currently, customers are able to open support tickets through social media,web chat, phone, and SMS.In addition to Digital Engagement, what should a consultant recommend to meet the requirement?
Answer: B
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Universal Containers is considering additional channels for its customers to communicate directly withcustomer support reps. Currently, customers are able to open support tickets through social media,web chat, phone, and SMS.In addition to Digital Engagement, what should a consultant recommend to meet the requirement?
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Question 2
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Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and order data isstored in Snowflake. CK's customers use support to ask about their orders and request replacement items. CKwants to avoid duplicating this data in Salesforce but still provide real-time, actionable insights for supportreps.What should the Service Cloud Consultant recommend so that support reps will have a comprehensive viewof their customers' order history?
Answer: C
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Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and order data isstored in Snowflake. CK's customers use support to ask about their orders and request replacement items. CKwants to avoid duplicating this data in Salesforce but still provide real-time, actionable insights for supportreps.What should the Service Cloud Consultant recommend so that support reps will have a comprehensive viewof their customers' order history?
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Question 3
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A Service Cloud consultant has recently implemented a public Knowledge base.
Answer: A
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A Service Cloud consultant has recently implemented a public Knowledge base.
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Question 4
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Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?
Answer: A
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Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?
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Question 5
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The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CKalso uses Slack internally.What should the consultant recommend?
Answer: B
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The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CKalso uses Slack internally.What should the consultant recommend?