Free Salesforce AI-201 Exam Questions
Absolute Free AI-201 Exam Practice for Comprehensive Preparation
-
Salesforce AI-201 Exam Questions
-
Provided By: Salesforce
- Exam: Salesforce Certified Agentforce Specialist
- Certification: Salesforce Certified Specialist
-
Total Questions: 381
-
Updated On: Sep 24, 2026
-
Rated: 4.9 |
-
Online Users: 762
-
Question 1
-
Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?
Answer: B
-
-
Question 2
-
The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).
Following Salesforce best practices, which type of agent should the Agentforce Specialist create?
Answer: C
-
-
Question 3
-
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?
Answer: B
-
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
-
Question 4
-
Choose 1 option.
What is an Agentforce Specialist able to do when the ‘Enrich event logs with conversation data’ setting in the
Agentforce configuration is enabled?
Answer: B
-
Choose 1 option.
-
Question 5
-
What is the importance of Action Instructions when creating a custom Agent action?
Answer: A
-