custom prompt to summarize case
records. Users have reported that the case summaries generated are not returning the appropriate
information.
What is a possible explanation for the poor prompt performance?
with the language required to get the information it needs. However, it can be time consuming for
both UC's sales and service reps to type in the prompt to get the information they need, and ensure
prompt consistency.
Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?
record pages. An admin now wishes to incorporate similar functionality into UC's automation process using
Flow.
How can the admin get a response from this prompt template from within a flow to use as part of UC's
automation?
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