An administrator for an energy company recently built a new FlexCard that shows whether a customer isenrolled in autopay.How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
During a discovery session, an energy company mentioned they have a high response rate for customersatisfaction surveys. However, the company has noticed consistently negative feedback about its electricutility-payment set-up, stating the customer would like to see payment confirmations from their respectivefinancial institution with payments.What ' s one area the consultant should consider for process improvement?