AP-209 Exam: Absolutely Free Online Practice

Question 1
- Alternatively, instead of creating a singular Product item record and stating the quantity of that product. Can one Product Item record be created PER ITEM and a serialized number be used to track them?
  A : Yes
  
  B : No
  
  Answer: A
Question 2
- After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?
  A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
  
  B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
  
  C : Remove the Service Objective with the highest weight from the Scheduling Policy.
  
  D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.
  
  Answer: A
Question 3
- Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion. How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?
  A : Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  B : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment
  
  C : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  D : Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment
  
  Answer: C
Question 4
- Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion. How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?
  A : Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  B : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment
  
  C : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  D : Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment
  
  Answer: C
Question 5
- After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?
  A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
  
  B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
  
  C : Remove the Service Objective with the highest weight from the Scheduling Policy.
  
  D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.
  
  Answer: A

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