Absolute Free AP-226 Exam Practice for Comprehensive Preparation 

Utilize pre-built Salesforce reports and dashboards to track key metrics and identify areas for improvement.

Implement Einstein Analytics for advanced data analysis, predictive insights, and proactive problem-solving. 

Gather agent feedback through surveys and workshops to understand pain points and suggest improvements

All of the above, combining data-driven insights with customer and agent feedback for continuous optimization

Matching and merging customer records based on email addresses or phone numbers to eliminate duplicates

Utilizing data quality rules and duplicate detection tools to flag potential duplicate case records for review and correction.

Manually comparing case details and identifying duplicates for removal or merging before data migration.

All of the above, depending on the complexity and desired level of automation for duplicate case handling.