Free Salesforce AP-226 Exam Questions
Absolute Free AP-226 Exam Practice for Comprehensive Preparation
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Salesforce AP-226 Exam Questions
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Provided By: Salesforce
- Exam: Contact Center Accredited Professional
- Certification: Salesforce Accredited Professional
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Total Questions: 207
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Updated On: Nov 24, 2025
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Rated: 4.9 |
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Online Users: 414
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Question 1
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The best dashboard in Service Analytics for UC's service report
requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that
contains 50 object references. Which steps should UC take to achieve this?
Answer: B
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The best dashboard in Service Analytics for UC's service report
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Question 2
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The company‘s primary goal is to improve customer satisfaction. Which KPI best aligns with this objective?
Answer: C
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The company‘s primary goal is to improve customer satisfaction. Which KPI best aligns with this objective?
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Question 3
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Your bot requirements include personalized greetings and information based on customer data. Which Salesforce feature enables this?
Answer: D
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Question 4
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The customer needs flexibility for future modifications to workflows and processes. Which design approach promotes maintainability?
Answer: B
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Question 5
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While all the options mentioned can be helpful for improving efficiency in resolving customer cases, the most
suitable recommendation for Ursa Major Solar based on the given scenario is:
Use Salesforce Knowledge to store questions and answers so agents can easily reproduce the same answer for
similar questions.
Universal Containers has implemented service-level agreements (SLAs) to resolve cases There is an additional
requirement when the contact center is closed for a holiday to not apply escalation rules or milestones during
this time
How should a consultant recommend implementing this requirement?
Answer: A
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While all the options mentioned can be helpful for improving efficiency in resolving customer cases, the most