A client would like to allow verified customers to start a chat on the when wants the verified customers to be
able to continue the conversation an only allow these chats during business hours
Which set of functionalities should the consultant research in this case?
The customer wants to personalize customer interactions based on past interactions and preferences. Which
data model element facilitates this?
Your bot requirements include personalized greetings and information based on customer data. Which
Salesforce feature enables this?
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