Advanced-Field-Service Exam: Absolutely Free Online Practice

Question 1
- If appointments are scheduled automatically, will work rules ever be violated?
  A : No
  
  B :
  Yes
  
  Answer: B
Question 2
- What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)
  A : Use a quick action of type 'Upload Photo'
  
  B : Leverage the Field Service Mobile flow and add image upload component
  
  C : Edit the Work Order record through the SFS Mobile App and add the photo as an attachment
  
  D : Post the photo via the 'Feed' tab
  
  E : Use a quick action of type 'Attach File'
  
  Answer: A,B
Question 3
- After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?
  A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
  
  B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
  
  C : Remove the Service Objective with the highest weight from the Scheduling Policy.
  
  D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.
  
  Answer: A
Question 4
- What will be required for a Service Report to be created?
  A : A Work Type
  
  B : A service Report Template
  
  C : An Appointment.
  
  Answer: B
Question 5
- Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion. How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?
  A : Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  B : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment
  
  C : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  D : Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment
  
  Answer: C

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