Advanced-Field-Service Exam: Absolutely Free Online Practice

Question 1
- Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?
  A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'
  
  B : Configure Custom Notifications for Field Service Mobile
  
  C : Configure 'In Jeopardy' alerts for Field Service
  
  D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'
  
  Answer: B,D
Question 2
- Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?
  A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'
  
  B : Configure Custom Notifications for Field Service Mobile
  
  C : Configure 'In Jeopardy' alerts for Field Service
  
  D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'
  
  Answer: B,D
Question 3
- A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead. What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?
  A : Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
  
  B : Create Operating Hours with no availability, and use Shifts to define the daily changing availability
  
  C : Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
  
  D : Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered
  
  Answer: B
Question 4
- Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion. How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?
  A : Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  B : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment
  
  C : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation
  
  D : Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment
  
  Answer: C
Question 5
- Can service Appointment be viewed from the Service Appointment Tab?
  A : No
  
  B : Yes
  
  Answer: B

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