An insurance company needs a Service Agent to ground its responses based on company-specific PDFs and a
comprehensive knowledge base.Which type of retriever should the Agentforce Specialist use to meet this requirement?
Universal Containers (UC) is deploying several prompt templates to assist its support agents using Salesforce’
s standard foundation models. Leadership requires the generated responses to consistently reflect an
empathetic and highly professional tone. UC only permits the use of standard foundational large language
models (LLMs).
What is the most effective prompt engineering technique the Agentforce Specialist should implement in
Prompt Builder to fulfill this requirement?
A company needs to ensure customers always receive answers based on the most current version of supportdocumentation.What should an Agentforce Specialist recommend?