Cumulus Pharma uses Agentforce Life Sciences for Customer Engagement Sprints to manage twoweek
execution cycles. Key Account Managers (KAMs) are marking their sprints as œFinished in the
picklist, but the system does not recognize them as closed for reporting purposes. The picklist value
must map to the system state.
Where should the Agentforce Life Sciences Consultant configure this mapping?
Cumulus Pharmas field sales reps use the Medical Insights feature in Agentforce Life Sciences for
Customer Engagement to record insights from their engagements with Healthcare Providers (HCPs).
Sales leadership determines that all reps in a territory can benefit from medical insights captured
from HCPs in that territory.
Which out-of-the-box configuration makes it possible for reps in the same territory to collaborate on
medical insights?
Cumulus Pharma uses Agentforce Life Sciences for Customer Engagement Sprints to manage twoweek
execution cycles. Key Account Managers (KAMs) are marking their sprints as œFinished in the
picklist, but the system does not recognize them as closed for reporting purposes. The picklist value
must map to the system state.
Where should the Agentforce Life Sciences Consultant configure this mapping?
A field sales rep is ready to capture a Healthcare Providers (HCPs) signature on an iPad for a sample
drop-off. For Food and Drug Administration (FDA) 21 CFR Part 11 compliance, the system must
capture the image of the signature and create a non-editable audit trail linking the signature to the
specific samples and timestamp.
Which Agentforce Life Sciences for Customer Engagement feature should an Agentforce Life Sciences
Consultant enable to support this rigorous audit requirement?
Cumulus Pharmas field sales reps use the Medical Insights feature in Agentforce Life Sciences for
Customer Engagement to record insights from their engagements with Healthcare Providers (HCPs).
Sales leadership determines that all reps in a territory can benefit from medical insights captured
from HCPs in that territory.
Which out-of-the-box configuration makes it possible for reps in the same territory to collaborate on
medical insights?