Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now
discussing the communication flow. They are designing the flows between systems to send password resets via
email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect
suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer
experience. They are evaluating tools to better support customer service activities like their call center for
online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of
Service Cloud? Choose 2 answers
During the discovery phase as an architect you should make some recommendations to be sure all
requirements will fit under SFCC scope. The project consists in building one storefront using SFRA and a
native iOS app. The home page will be fully implemented using Page Designer in order to allow
merchandisers to fully customize it. What should be taken into consideration?
A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and
Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process
reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also
include multiple custom attributes that the merchant's current Order Management System uses to allocate
orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work
through?
Your project has 4 storefronts for different branches. Everyday at 4.00 am runs a job to import inventories,
master catalog and storefronts for each of those sites. You’re in charge of job configuration, given this
information what should be the best approach to achieve it?