A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer
experience. They are evaluating tools to better support customer service activities like their call center for
online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of
Service Cloud? Choose 2 answers
A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and
Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process
reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also
include multiple custom attributes that the merchant's current Order Management System uses to allocate
orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work
through?
A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be
segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey?
Choose 2 answers