A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer
experience. They are evaluating tools to better support customer service activities like their call center for
online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of
Service Cloud? Choose 2 answers
A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile
attributes required for personalization in Marketing Cloud were identified as personally identifiable
information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for
cloud integration?
Choose 2 answers
A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be
segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey?
Choose 2 answers