A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing
Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing
certain PII and health information. In order to adhers to compliance and regulations, they need to ensure
shared data is encrypted across all platforms.
What features should a Solution Architect recommend to accomplish this?
A company is In the process of defining the authoritative system for key data entitles Involved In B2C
journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as
primary person attributes such as name, address, birthday, phone, and email?
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on
behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the
agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce -
Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3
An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.
Their current legacy commerce system is home grown and has frequent, costly outages--- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.
Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?