Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of
complex handoffs between teams. Service managers have been tasked with working with the operating team to
improve the handoff between salesforce and internal systems. The business (BA) wants to break down the
onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?
The North American (NA) sales team wants to add a set of new fields and delete several fields from the
Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA)
has started to write user stories. During an internal user story grooming session, the project manager decided
that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?
The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience
Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and
between processes?
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that
version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?
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