A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an
impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can
describe the business problem and provide detailed requirements.
Which document should the BA use?
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a
deployment date for its product go live while following the Agile process. According to the BA's research, the
developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was
unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
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