At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead,
and other team members need access to user stories as part of the Agile lifecycle of enhancements to a
Marketing Cloud integration project. What should the BA do to give all team members access and visibility to the most recent user stories as the
project is in motion?
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how
Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce
implementation?
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a
high number of test cases failed. What is a possible reason why the test cases failed?
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they
can effectively meet their service-level agreements. CK has a vision for the future state, but needs to
understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has
successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly
become a trusted advisor to the team.
What should the BA do?
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