Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the
color is updated on a Container Product Line. The project owner mentioned that a previous consultant
recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential
solution for the lead routing and qualification process. The solution will include automated and manual
features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its
customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The
project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new
Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and
created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has
successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly
become a trusted advisor to the team.
What should the BA do?
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