Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has
successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly
become a trusted advisor to the team.
What should the BA do?
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a
Salesforce project.
How should the BA approach the project?
Universal Containers has several independent Salesforce projects this quarter involving shared objects and a
complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance
testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to
the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?