Free Salesforce Business-Analyst Exam Questions
Absolute Free Business-Analyst Exam Practice for Comprehensive Preparation
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Salesforce Business-Analyst Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Business Analyst (WI25)
- Certification: Salesforce Business Analyst
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Total Questions: 313
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Updated On: May 12, 2025
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Rated: 4.9 |
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Online Users: 626
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Question 1
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Which step should a business analyst take to establish a connection with stakeholders during discovery
sessions for a new Experience Cloud site?
Answer: B
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Which step should a business analyst take to establish a connection with stakeholders during discovery
sessions for a new Experience Cloud site?
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Question 2
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Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it
achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature
of its business and the value it provides to customers.
Which strategy is the BA employing?
Answer: C
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Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it
achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature
of its business and the value it provides to customers.
Which strategy is the BA employing?
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Question 3
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Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis. Which reference should the BA consult to understand the integration pattern?
Answer: B
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Question 4
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
Answer: C
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
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Question 5
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Answer: B
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?