A recent cooling equipment failure resulted in a sudden shutdown of IT systems. Although the service
provider was quickly on-site, it eventually took more than 12 hours for the cooling equipment to be
repaired. Management wants to prevent this from happening again.
What is the best response?
The process of restoring normal service operation as quickly as possible and therefore minimizing the
adverse impact on service levels committed to by the organization to its customers, is covered by?
The process of restoring normal service operation as quickly as possible and therefore minimizing the
adverse impact on service levels committed to by the organization to its customers, is covered by?