Free ServiceNow CIS-CSM Exam Questions
Absolute Free CIS-CSM Exam Practice for Comprehensive Preparation
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ServiceNow CIS-CSM Exam Questions
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Provided By: ServiceNow
- Exam: Certified Implementation Specialist - Customer Service Management
- Certification: Certified Implementation Specialist
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Total Questions: 260
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Updated On: Dec 05, 2025
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Rated: 4.9 |
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Online Users: 520
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Question 1
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Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin? Options are :
Answer: C
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Question 2
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What will be the state of a case after a customer rejects the solution proposed by an agent?
Answer: B
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What will be the state of a case after a customer rejects the solution proposed by an agent?
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Question 3
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Articles can provide the following: (Choose three.)
Answer: A,B,D
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Articles can provide the following: (Choose three.)
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Question 4
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Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Answer: A,B,D
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Which are the key self-service functions of the Customer Support Portal? (Choose three.)
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Question 5
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What does viewing a customer’s install base enable customer service agents to do? (Choose two.)
Answer: A,C
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What does viewing a customer’s install base enable customer service agents to do? (Choose two.)