Free ServiceNow CIS-CSM Exam Questions
Absolute Free CIS-CSM Exam Practice for Comprehensive Preparation
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ServiceNow CIS-CSM Exam Questions
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Provided By: ServiceNow
- Exam: Certified Implementation Specialist - Customer Service Management
- Certification: Certified Implementation Specialist
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Total Questions: 260
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Updated On: Sep 24, 2026
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Rated: 4.9 |
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Online Users: 520
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Question 1
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Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Answer: A,B,D
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Which are the key self-service functions of the Customer Support Portal? (Choose three.)
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Question 2
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After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?
Answer: A
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Question 3
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Which role must B2B and B2C customers obtain, at a MINIMUM, to have access to a ServiceNow instance?
Answer: A
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Which role must B2B and B2C customers obtain, at a MINIMUM, to have access to a ServiceNow instance?
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Question 4
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True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :
Answer: B
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Question 5
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Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?
Answer: B
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