Free ServiceNow CIS-CSM Exam Questions
Absolute Free CIS-CSM Exam Practice for Comprehensive Preparation
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ServiceNow CIS-CSM Exam Questions
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Provided By: ServiceNow
- Exam: Certified Implementation Specialist - Customer Service Management
- Certification: Certified Implementation Specialist
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Total Questions: 225
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Updated On: May 27, 2025
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Rated: 4.9 |
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Online Users: 450
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Question 1
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Which of the following are correct for parent/child synchronization? (Choose two.)
Answer: A,C
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Which of the following are correct for parent/child synchronization? (Choose two.)
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Question 2
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Service providers use business models to support their various customers. What type of customer is supported
with the Business-to-Consumer (B2C) model?
Answer: C
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Service providers use business models to support their various customers. What type of customer is supported
with the Business-to-Consumer (B2C) model?
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Question 3
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What happens to a case whenever the state of one of the associated IT Service Management records (incident,
problem, change) is updated?
Answer: B
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What happens to a case whenever the state of one of the associated IT Service Management records (incident,
problem, change) is updated?
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Question 4
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Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is
local to the customer and scheduled a technician to Mary’s house.
Answer: A
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Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is
local to the customer and scheduled a technician to Mary’s house.
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Question 5
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Which roles can propose a case as a Major Case candidate? (Choose three.)
Answer: A,C,D
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Which roles can propose a case as a Major Case candidate? (Choose three.)