Free ServiceNow CIS-CSM Exam Questions
Absolute Free CIS-CSM Exam Practice for Comprehensive Preparation
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ServiceNow CIS-CSM Exam Questions
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Provided By: ServiceNow
- Exam: Certified Implementation Specialist - Customer Service Management
- Certification: Certified Implementation Specialist
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Total Questions: 260
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Updated On: May 21, 2026
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Rated: 4.9 |
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Online Users: 520
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Question 1
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What will be the state of a case after a customer rejects the solution proposed by an agent?
Answer: B
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What will be the state of a case after a customer rejects the solution proposed by an agent?
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Question 2
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What does viewing a customer’s install base enable customer service agents to do? (Choose two.)
Answer: A,C
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What does viewing a customer’s install base enable customer service agents to do? (Choose two.)
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Question 3
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What allows the implementation of phases and tasks to meet performance goals track progress and measure success?
Answer: D
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Question 4
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In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Answer: A
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In the 'Action Status' column on a case list, what could a blue indicator dot mean?
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Question 5
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Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)
Answer: A
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