As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.
The ''Equipment'' category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?
The following Business Case is constructed properly.
''During 2009 the commercial loan division experienced a 2.7?fault rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.''