Which of the following is best defined as the outline of a quality system structure that also serves as a permanent reference in the implementation and maintenance of that system?
A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision. Which of the following tools is likely to be most valuable for helping the team decide?