Which of the following involves the continuous alignment of the vision, strategy and shared goals, an alignment to customers, markets with readiness to respond to changes?
Kelly is creating a fact based, time series representation of activities required to deliver a software solution that is expected to be deployed to customers with the next three month. Which technique is Kelly using?
Sally is developing a document that shows the stages typical customers of a firm go through when interacting with the company, its staff and brand at every customer touch points? Which of the following documents is Sally working on?