Free Salesforce CRT-261 Exam Questions
Absolute Free CRT-261 Exam Practice for Comprehensive Preparation
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: May 11, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultantconfigure to satisy this request ?
Answer: D
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Question 2
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Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.What is the recommended method to meet the requirement?
Answer: D
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Question 3
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What are three necessary steps to test that the Omm-Channel implementation is routing correctly? Choose 3 answers
Answer: A,B,E
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Question 4
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A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which report type should the consultant recommend when creating a report?
Answer: B
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Question 5
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Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.Which two features should the consultant suggest?Choose 2 answers
Answer: A,B
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