Free IBS CSFX Exam Questions
Absolute Free CSFX Exam Practice for Comprehensive Preparation
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IBS CSFX Exam Questions
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Provided By: IBS
- Exam: Customer Service
- Certification: International Business Skills
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Total Questions: 166
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Updated On: May 11, 2025
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Rated: 4.9 |
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Online Users: 332
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Question 1
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A common barrier to communicating with customers are the:
Answer: B
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A common barrier to communicating with customers are the:
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Question 2
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Obtaining information from customers in order to be responsive to their needs and
improving the overall customer experience is known as:
Answer: A
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Obtaining information from customers in order to be responsive to their needs and
improving the overall customer experience is known as:
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Question 3
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For organisations to improve their customer service they need to:
Answer: D
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For organisations to improve their customer service they need to:
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Question 4
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Continuous improvement, by definition, means that a business is always looking for:
Answer: B
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Continuous improvement, by definition, means that a business is always looking for:
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Question 5
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When you are busy and you answer the phone, immediately, and politely tell the caller that
you are very busy and you will ring them back later, then you are:
Answer: B
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When you are busy and you answer the phone, immediately, and politely tell the caller that
you are very busy and you will ring them back later, then you are: