Which of the following standard charts are available in the All Cases worklist? Note: There are 3
correct answers to this question
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct
answers to this question.
Which elements are used to calculate the due dates defined in Service Level Agreements? Note:
There are 2 correct answers to this question.
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this
question.
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