Free Salesforce Contact-Center Exam Questions
Absolute Free Contact-Center Exam Practice for Comprehensive Preparation
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Salesforce Contact-Center Exam Questions
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Provided By: Salesforce
- Exam: Contact Center Accredited Professional (AP-226)
- Certification: Salesforce Accredited Professional
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Total Questions: 207
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Updated On: Nov 25, 2025
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Rated: 4.9 |
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Online Users: 414
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Question 1
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Your data migration timeline is tight. Which option helps expedite the process?
Answer: D
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Your data migration timeline is tight. Which option helps expedite the process?
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Question 2
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You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls?
Answer: D
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Question 3
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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
Answer: A
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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
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Question 4
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Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this?
Answer: D
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Question 5
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The customer needs a single view of customer interactions across all channels. Which functionality best addresses this?
Answer: B
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