The support group at universal container wants agents to capture different information for product support and
inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for
inquiry cases.
What feature should an administrator use to meet the requirement? (3 answers)
How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?
Person accounts store information about individual people by combining certain account and contact fields
into a single record. Using the Object Manager, on which Object do you configure the Person Account Page
Layout?