A medical device company is undergoing an ISO 13485:2016 audit. The Lead Auditor observes that the company uses a software program to manage customer complaints and track corrective actions. The software program allows users to easily generate reports and analyze trends in customer feedback. The manufacturer has performed initial validation and has documented a process for regular preventative maintenance of the software. What additional action must be verified by the Lead Auditor to ensure compliance?
During an ISO 13485:2016 audit, the Lead Auditor is reviewing the process for design transfer. The design transfer documentation includes detailed specifications, drawings, and manufacturing instructions. However, the documentation does not explicitly define the verification activities required to ensure the design is correctly translated into production. As a Lead Auditor, what should be your PRIMARY concern?
During an ISO 13485:2016 audit of a medical device company, the Lead Auditor discovers that the company has implemented a comprehensive training program for its employees. The program covers various aspects of the QMS, including document control, CAPA, and risk management. However, the effectiveness of the training is solely measured through post-training quizzes, with no documented evidence of how the learned knowledge and skills are applied in the employees' actual job performance. As a Lead Auditor, what is your PRIMARY concern?
A medical device company is undergoing an ISO 13485:2016 audit. The company outsources the manufacturing of a critical component to a supplier. During the audit, the Lead Auditor discovers the supplier performs 100% automated inspection of the critical dimensions of the component, and the medical device company's quality group does not perform incoming inspection. The Lead Auditor reviews the process for controlling these outsourced processes and confirms the supplier's automated inspection system used to verify critical product dimensions is validated. What additional action must be verified by the Lead Auditor to ensure compliance?
A medical device company is undergoing an ISO 13485:2016 audit. The company has a documented procedure for design verification. As the Lead Auditor, you discover that the company has not formally validated the computer software used to perform finite element analysis (FEA) during design verification, where the FEA is part of the QMS and Clause 4.1.6 applies. The output of the FEA software is used as objective evidence that the design meets safety and performance requirements. The FEA software is commercial off-the-shelf software and not developed by the medical device manufacturer. The company states that they check the FEA software inputs and outputs against hand calculations as a form of verification. As the Lead Auditor, what is your MOST appropriate course of action?