Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Jan 14, 2026
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You are using Dynamics 365 Customer Service to create and activate entitlements.Customer service representatives state that the entitlement status is set to Waiting, and they cannot use theentitlement. You must ensure customer service representatives can use the entitlement.You need to identify the entitlement issue.What is the cause of the issue?
Answer: B
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Question 2
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What should managers use to perform weekly reviews with case representatives?
Answer: B
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Question 3
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You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.Your company has several business process flows for managing contracts.You want to specify the default process flow.You configure the stages of the business process flows.Does the action achieve your objective?
Answer: B
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Question 4
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A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.
You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.
What should you do?
Answer: D
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A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
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Question 5
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You need to search for answers to customer claims.Which type of search should you perform?
Answer: C
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