Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Jan 04, 2026
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Rated: 4.9 |
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Online Users: 754
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Question 1
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A company uses Dynamics 365 Customer Service.
Agents provide incorrect responses when replying to customer issues.
You need to configure quick replies.
What should you do?
Answer: D
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A company uses Dynamics 365 Customer Service.
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Question 2
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You manage a Dynamics 365 for Customer Service environment.The entitlement for a customer ended last month. The customer must renew the entitlement and use the sameparameters as the expired entitlement.You need to create the entitlement for the customer.What should you do?
Answer: C
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Question 3
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You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.Your company has several business process flows for managing contracts.You want to specify the default process flow.You configure the steps of the business process flows.Does the action achieve your objective?
Answer: B
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Question 4
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Note: This question is part of a series of questions that present the same scenario. Each question inthe series contains a unique solution that might meet the stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.You need to automatically create cases from emails sent to the support@contoso.com email address.Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and thenselect the queue.Does the solution meet the goal?
Answer: B
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Question 5
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using an Omnichannel connector.
Does the solution meet the goal?
Answer: B
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.