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Free Microsoft MB-230 Exam Questions

Absolute Free MB-230 Exam Practice for Comprehensive Preparation 

  • Microsoft MB-230 Exam Questions
  • Provided By: Microsoft
  • Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Certification: Microsoft Dynamics 365
  • Total Questions: 377
  • Updated On: Nov 25, 2025
  • Rated: 4.9 |
  • Online Users: 754
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  • Question 1
    • Note: This question is part of a series of questions that present the same scenario. Each question in
      the series contains a unique solution that might meet the stated goals. Some question sets might have
      more than one correct solution, while others might not have a correct solution.
      After you answer a question in this section, you will NOT be able to return to it. As a result, these
      questions will not appear in the review screen.
      A company uses Dynamics 365 Customer Service Hub.
      Customer service representatives must be able to perform a relevance search on name, phone number, email,
      and queue.
      A customer service representative is not able to perform a relevance search for emails.
      You need to ensure that the customer service representative can perform relevance searches for email
      addresses.
      Solution: Enable the customization to include Knowledge Management.
      Does the solution meet the goal?

      Answer: B
  • Question 2
    • What should managers use to perform weekly reviews with case representatives?


      Answer: B
  • Question 3
    • Note: This question is part of a series of questions that present the same scenario. Each question in
      the series contains a unique solution that might meet the stated goals. Some question sets might have
      more than one correct solution, while others might not have a correct solution.
      After you answer a question in this section, you will NOT be able to return to it. As a result, these
      questions will not appear in the review screen.
      You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
      You need to automatically create cases from emails sent to the support@contoso.com email address.
      Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then
      select the queue.
      Does the solution meet the goal?

      Answer: B
  • Question 4
    • You are a customer service schedule administrator.
      A customer has a custom entity that requires its own schedule board.
      You need to create the schedule board. You configure the custom entity in the Resource Scheduling
      parameters.
      What should you do next?


      Answer: A
  • Question 5
    • A customer has a Customer Service environment.

      The customer plans to use service scheduling.

      You need to install the service scheduling.

      What should you use to install the service scheduling?


      Answer: C
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