Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: May 13, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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Your company makes use of Dynamics 365 for Customer Service.You mistakenly close a case that had assigned to you prior to your work being completed. You want to open thecase to carry on working on it.Which of the following actions should you take?
Answer: B
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Question 2
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You manage a Dynamics 365 for Customer Service environment.
The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.
You need to create the entitlement for the customer.
What should you do?
Answer: D
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You manage a Dynamics 365 for Customer Service environment.
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Question 3
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You need to implement service-level agreements.Which type of agreements should you implement?
Answer: C
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Question 4
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You need to configure the chatbot.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: B,D
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Question 5
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You are a help desk representative for an organization using Dynamics 365 Customer Service.Users need to search within the system for similar cases. None of the out-of-the-box settings have beenchanged.You need to determine which search features are available for use by default.Which two search features are available? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
Answer: A,B
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