Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Apr 22, 2026
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You are configuring a queue in Omnichannel for Customer Service for a call center.You need to complete the queue configuration using the minimal number of actions.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: C,D
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Question 2
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You need to add the confirmation step for cases.What should you edit?
Answer: B
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Question 3
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Note: This question is part of a series of questions that present the same scenario. Each question inthe series contains a unique solution. Determine whether the solution meets the stated goals. Somequestion sets might have more than one correct solution, while others might not have a correctsolution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.An electrical engineering company is implementing Dynamics 365 Customer Service.Engineers schedule work in one-hour blocks.Engineers who complete a job before the end of the one-hour block must not be able to start a new job in thatsame block.Engineers who require part of an additional one-hour block to complete a job must not be able to start a newjob in that additional block.You need to configure the fulfillment preference to meet the requirements.Proposed solution: Change the scheduler time resolution to one hour.Does the solution meet the goal?
Answer: B
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Question 4
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You manage a Dynamics 365 for Customer Service environment.
The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.
You need to create the entitlement for the customer.
What should you do?
Answer: D
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You manage a Dynamics 365 for Customer Service environment.
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Question 5
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You are a customer service schedule administrator.A customer has a custom entity that requires its own schedule board.You need to create the schedule board. You configure the custom entity in the Resource Schedulingparameters.What should you do next?
Answer: A
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