Free Microsoft MB-230 Exam Questions
Absolute Free MB-230 Exam Practice for Comprehensive Preparation
-
Microsoft MB-230 Exam Questions
-
Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
-
Total Questions: 377
-
Updated On: Mar 08, 2026
-
Rated: 4.9 |
-
Online Users: 754
-
Question 1
-
You are a Dynamics 365 Customer Service administrator.Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for emailsupport only. Phone support is offered as a premium service in allotments of 10 incidents.You need to set up an entitlement template for the standard support.What should you configure?
Answer: B
-
-
Question 2
-
You are a system administrator for Dynamics 365 for Customer Service.All child cases must inherit the product, customer name, case title, and case type from the parent case. Parentcases must not be closed until all child cases are closed.You need to configure cases.What should you do?
Answer: D
-
-
Question 3
-
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer servicerepresentative.You have been tasked with detecting and removing duplicate cases.You decide to make use of parent-child case relationships to achieve your goal.Does the action achieve your objective?
Answer: B
-
-
Question 4
-
You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoorsmart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacementbulb.You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders arenot generated.You need to ensure that work orders are generated.What must you set for each bulb?
Answer: C
-
-
Question 5
-
You need to ensure that claim disputes conform to the defined case life cycle.What should you configure?
Answer: D
-