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Free Microsoft MB-230 Exam Questions

Absolute Free MB-230 Exam Practice for Comprehensive Preparation 

  • Microsoft MB-230 Exam Questions
  • Provided By: Microsoft
  • Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Certification: Microsoft Dynamics 365
  • Total Questions: 377
  • Updated On: Jul 22, 2026
  • Rated: 4.9 |
  • Online Users: 754
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  • Question 1
    • You are describing Power Virtual Agents to executives at a company.
      The executives want to know which features are available out of the box.
      You need to describe these features.
      Which three features are available? Each correct answer presents a complete solution.
      NOTE: Each correct selection is worth one point. 


      Answer: A,C
  • Question 2
    • You manage a Dynamics 365 for Customer Service environment.

      The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

      You need to create the entitlement for the customer.

      What should you do?


      Answer: D
  • Question 3
    • You need to search for answers to customer claims.
      Which type of search should you perform?

      Answer: C
  • Question 4
    • A company is implementing Omnichannel for Customer Service.
      The company separates agents into teams for billing, new product inquiries, support, and warranty. The new
      product team currently handles text messages, emails, and live chats from the company website.
      The company plans to release a new product. Before the new product launch, the company wants to add the
      ability to manage conversations coming in from Facebook and Twitter.
      You need to configure the system with the least amount of effort.
      What should you do?

      Answer: D
  • Question 5
    • You are using Dynamics 365 Customer Service to create and activate entitlements.
      Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the
      entitlement. You must ensure customer service representatives can use the entitlement.
      You need to identify the entitlement issue.
      What is the cause of the issue?


      Answer: B
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