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Free Microsoft MB-230 Exam Questions

Absolute Free MB-230 Exam Practice for Comprehensive Preparation 

  • Microsoft MB-230 Exam Questions
  • Provided By: Microsoft
  • Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Certification: Microsoft Dynamics 365
  • Total Questions: 377
  • Updated On: Jul 13, 2026
  • Rated: 4.9 |
  • Online Users: 754
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  • Question 1
    • A company implements Customer Service

      You enable Customer Service historical analytics.

      You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled.

      Which feature should you identify?


      Answer: D
  • Question 2
    • You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
      Your company has several business process flows for managing contracts.
      You want to specify the default process flow.
      You configure the steps of the business process flows.
      Does the action achieve your objective?


      Answer: B
  • Question 3
    • You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system
      administrator.
      Users in your organization must collaborate to develop the chatbot.
      You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power
      Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users
      option is disabled.
      Sharing of the chatbot fails.
      You need to use the principle of least privilege to share the chatbot with users for collaboration.
      Which two actions should you perform? Each correct answer presents part of a solution.
      NOTE: Each correct selection is worth one point. 


      Answer: B,C
  • Question 4
    • You are describing Power Virtual Agents to executives at a company.
      The executives want to know which features are available out of the box.
      You need to describe these features.
      Which three features are available? Each correct answer presents a complete solution.
      NOTE: Each correct selection is worth one point. 


      Answer: A,C
  • Question 5
    • A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you.
      You will be going on a vacation.
      You need to assign the case to someone else.
      What should you do?

      Answer: A
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