Absolute Free OMS335 Exam Practice for Comprehensive Preparation 

A business has the following requirements:

• To display cases for an account

• The user should see all of the cases on the canvas

• The user should be able to create a new case from the canvas

The consultant decides to use states to enable this functionality.

Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a

product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process

should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a

discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements?

Choose 2 answers

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following

actions:

• Present the user with a customer satisfaction question that allows them to select one option from a 1-5

satisfaction rating.

• Create a case for an account team member to follow up.

• Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'