Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a
Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it
should automatically go to the Priority Support Queue. What should a Platform Administrator use to achieve
this?
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many
different sources. While some lead sources are used for all three categories, other lead sources are specific to a
single category. The VP of marketing requests that only the proper lead sources be displayed based on the
product category chosen.
How should the administrator configure Salesforce to meet this requirement?
Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a
Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it
should automatically go to the Priority Support Queue. What should a Platform Administrator use to achieve
this?