The sales reps at Cloud Kicks should be able to report on each other's account and opportunity records with
the organization-wide default for Account and Opportunity both set to Private. What should a Platform
Administrator do to achieve this?
Lead record ownership was previously set to a Queue whenever new lead records were created in your Salesforce instance. The Chief Marketing Officer has dictated that this practice must be changed. The new process for Lead Ownership is to automatically assign ownership to an individual, based on the territory in which the lead resides, whenever the Lead is first created. What Salesforce feature would you utilize to fulfill this request?
Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?
Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a
Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it
should automatically go to the Priority Support Queue. What should a Platform Administrator use to achieve
this?