Free SDI SD0-101 Exam Questions
Absolute Free SD0-101 Exam Practice for Comprehensive Preparation
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SDI SD0-101 Exam Questions
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Provided By: SDI
- Exam: Service Desk Analyst Qualification
- Certification: SDI Certification
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Total Questions: 166
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Updated On: Nov 25, 2025
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Rated: 4.9 |
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Online Users: 332
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Question 1
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You are speaking on the phone to a user who is clearly angry. What is the best techniqueyou should use in this situation?
Answer: B
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Question 2
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You are re-branding your Help Desk into a Service Desk. How do you convince an old hand inthe team to change their approach and start using a standard greeting? Explain to them that:
Answer: D
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Question 3
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Your team always tries to follow the Incident Management process correctly. How does this bestbenefit both IT and the organisation?
Answer: D
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Question 4
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Which activity is part of Change Management?
Answer: B
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Question 5
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A primary responsibility of the Service Desk is to
Answer: D
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