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The newly appointed CEO directs all functional leaders to submit plans to reduce costs by 10% while increasing revenue by 10%. Operations requests HR to assist in identifying positions to eliminate. What should HR recommend operations review first?

At an organization with 3,500-plus full-time employees, annual benefits enrollment is done manually on paper documents, which are reviewed, audited, and then uploaded into the HRIS benefits program. This manual process takes approximately 30 to 45 days. The HR director provides staff not trained in benefits for the data entry phase when overtime is required, resulting in a 20% to 30?ta entry error rate each year, with slow response times for corrections. These manual processes are in place because the former benefits manager was uncomfortable implementing new computer programs.

Since the organization has a shared database and a majority of the employees have computer access at their desks, a newly hired HR benefits manager suggests activation of an employee self-service (ESS) online enrollment process in the HRIS. The executive team approves this suggestion for full implementation within the next 14 months. The new ESS process should result in a significant reduction in errors, a faster customer service response time, and a shorter budget reconciliation period.

The new benefits manager develops a plan to implement the ESS program within 12 months, but the HR director insists on implementation at the start of the next enrollment period, which is less than five months away, in spite of the manager's objections. Consequently, a larger number of benefit errors show up during the year following implementation.

Which is the best approach for the HR benefits manager to take to ensure that the employees and other stakeholders of the organization continue to support the ESS program?