Which are the most important governance requirements to initially focus on, given the situation of ZYX?
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows
that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able
to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no
appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability
Which ZYX strategic objective can SIAM contribute to most for ZYX?
ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the
services)
-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
-ZYXS bespoke application support and development
-ZYXD data centers and hosting
-BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their
contracts expire
After the service integrator has been onboarded, which of the providers should be onboarded as the first
priority?
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change
and the corporate strategy The CEO wants it as soon as possible. What should the IT Director do?
The corporate strategy of ZYX contains these objectives:
-Ensure delivery against contracts
-Invest in and tram all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service
levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in
place as soon as possible
OUTSCO is a global provider of a range of services, including service integration They have a good reputation
as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last
year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance
and quality of their services has decreased
SIAMRUS is a global provider of service integration services in the manufacturing sector They use a
standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for
ZYXUK: proposing that they should be the service integrator.
ZYXS is experienced in the service management of corporate services including managing the delivery of
service providers The ZYXS IT Director used to be a senior service manager in a small service integration
company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the
developers of NEWBNK, which is strategic to the future of ZYX
The CEO wants to retain as many of the existing service providers as possible
Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?
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