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Question 1
- The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?
  
  A : Agile methods cannot be applied to a big bang implementation approach.
  
  B : The current service provider contracts have different termination periods.
  
  C : The service levels must be maintained throughout the entire transition
  
  D : The ZYXUK Directors want to use the approach suggested by SIAMRUS
  
  Answer: B
Question 2
- The outline SIAM model has been determined.
  -ZYXS will be the service integrator
  -The development teams from ZYXS and ZYXUK will merge to provide application development and support
  services
  -OUTSCO will provide a centralized service desk the wide area network and local area networks
  -ZYXD will provide hosting services
  -MAILSCO will provide e-mail services
  -MOBSCO will provide desktop support for all users
  The strategy is to transfer the current services to these named service providers as the legacy contracts expire
  The CIO wants to ensure that the tooling strategy supports the corporate strategy
  What would be the most appropriate tooling strategy*?
  A : The service providers and ZYXS interface their tool with OUTSCO
  
  B : The service providp-s .isp the QI .'W.C; tool exr iisivpIv
  
  C : The service providers use the ZYXS tool exclusively
  
  D : The service providers use the ZYXS tool or use an interface with it
  
  Answer: D
Question 3
- The corporate strategy of ZYX contains these objectives: -Ensure delivery against contracts -Invest in and tram all ZYX staff -Reduce operating costs -Be ready to adapt to change The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator. ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX The CEO wants to retain as many of the existing service providers as possible Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?
  
  A : OUTSCO as a hybrid service integrator, acting with the service management function of ZYXS
  
  B : OUTSCO as an external service integrator, providing service integration services to ZYX
  
  C : SIAMRUS as an external service integrator, providing service integration services to ZYX
  
  D : ZYXS as an internal service integrator, transferring their application and support services into ZYXD
  
  Answer: D
Question 4
- ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers. In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?
  
  A :
  A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model
  
  B :
  Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces thescale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.
  
  C :
  Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.
  
  D :
  The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs
  
  Answer: D
Question 5
- The CIO is about to establish a project to transition ZYX to a SIAM operating model.
  Which are the most important governance requirements to initially focus on, given the situation of ZYX?
  A :
  At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place
  
  B :
  Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution
  
  C :
  in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced
  
  D :
  The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model
  
  Answer: A

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