Absolute Free SIAMP Exam Practice for Comprehensive Preparation 

The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem. Considering ZYXS, which factor is most critical to the success of SIAM? 

ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?

-ZYXS will be the service integrator

-The development teams from ZYXS and ZYXUK will merge to provide application development and support

services

-OUTSCO will provide a centralized service desk the wide area network and local area networks

-ZYXD will provide hosting services

-MAILSCO will provide e-mail services

-MOBSCO will provide desktop support for all users

The strategy is to transfer the current services to these named service providers as the legacy contracts expire

The CIO wants to ensure that the tooling strategy supports the corporate strategy

What would be the most appropriate tooling strategy*?