Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service Cloud Consultant (Service-Con-201)
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Jan 12, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Cloud Kicks (CK) provides varying levels of support based on the customer's service contract. For customers
with a Gold service contract, CK plans to use milestones. For example, a call comes in at 11:00 AM on
Wednesday. The service rep responds at 1:00 PM on Wednesday to complete the first milestone. Then, the
service rep must respond by 1:00 PM on Thursday to complete the second milestone.
Which milestone recurrence type should the consultant recommend?
Answer: A
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Cloud Kicks (CK) provides varying levels of support based on the customer's service contract. For customers
with a Gold service contract, CK plans to use milestones. For example, a call comes in at 11:00 AM on
Wednesday. The service rep responds at 1:00 PM on Wednesday to complete the first milestone. Then, the
service rep must respond by 1:00 PM on Thursday to complete the second milestone.
Which milestone recurrence type should the consultant recommend?
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Question 2
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
Answer: C
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
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Question 3
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Cloud Kicks has hired a Service Cloud Consultant to build out its reports. The consultant has created aCase History report to track the history of standard and custom fields on cases and solutions wherefield histories are set up for tracking.What should the consultant keep in mind when working on this report type?
Answer: C
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Cloud Kicks has hired a Service Cloud Consultant to build out its reports. The consultant has created aCase History report to track the history of standard and custom fields on cases and solutions wherefield histories are set up for tracking.What should the consultant keep in mind when working on this report type?
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Question 4
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The contact center supervisors at Cloud Kicks recently implemented Omni-Channel and would like to monitor
key metrics such as handle time, speed to answer, and active time. How can the Service Cloud Consultant
achieve this requirement?
Answer: A
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The contact center supervisors at Cloud Kicks recently implemented Omni-Channel and would like to monitor
key metrics such as handle time, speed to answer, and active time. How can the Service Cloud Consultant
achieve this requirement?
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Question 5
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The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution
times recently. UC wants to use Einstein for Service to help agents locate the relevant information more
quickly.
Answer: B
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The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution
times recently. UC wants to use Einstein for Service to help agents locate the relevant information more
quickly.