Free Salesforce Service-Cloud-Consultant Exam Questions
Absolute Free Service-Cloud-Consultant Exam Practice for Comprehensive Preparation
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service Cloud Consultant (Service-Con-201)
- Certification: Certified Service Cloud Consultant
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Total Questions: 291
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Updated On: Nov 24, 2025
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Rated: 4.9 |
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Online Users: 582
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Question 1
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The support manager at Universal Containers wants to measure first-call resolution by channel, agent, andcalendar month.Which reporting solution should the consultant recommend?
Answer: C
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The support manager at Universal Containers wants to measure first-call resolution by channel, agent, andcalendar month.Which reporting solution should the consultant recommend?
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Question 2
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Cloud Kicks (CK) supports customers through Salesforce Messaging. Service reps have reported multipleinstances where customers have used abusive language because they are upset with the company. However,CK still needs to service these customers.Which solution should the Service Cloud Consultant recommend?
Answer: C
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Cloud Kicks (CK) supports customers through Salesforce Messaging. Service reps have reported multipleinstances where customers have used abusive language because they are upset with the company. However,CK still needs to service these customers.Which solution should the Service Cloud Consultant recommend?
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Question 3
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
Answer: C
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customerservice-levelagreements (SLAs).Which feature should a consultant use to meet this request?
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Question 4
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Universal Containers (UC) has regional contact centers around the world. UC hasimplemented Service Cloud with the organization wide default for Cases set to Private. The UC rolehierarchy is set up by region. Support managers want to see support metrics for their region bydefault. UC needs a scalable solution.Which strategy should a consultant recommend?
Answer: C
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Universal Containers (UC) has regional contact centers around the world. UC hasimplemented Service Cloud with the organization wide default for Cases set to Private. The UC rolehierarchy is set up by region. Support managers want to see support metrics for their region bydefault. UC needs a scalable solution.Which strategy should a consultant recommend?
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Question 5
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Universal Containers has developed and tested several permission sets that control access to critical objects
and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets
to production while adhering to Salesforce deployment best practices and maintaining change traceability.
Answer: B
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Universal Containers has developed and tested several permission sets that control access to critical objects
and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets
to production while adhering to Salesforce deployment best practices and maintaining change traceability.