Free Salesforce Service-Con-201 Exam Questions
Absolute Free Service-Con-201 Exam Practice for Comprehensive Preparation
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Salesforce Service-Con-201 Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service Cloud Consultant
- Certification: Salesforce Certified Consultant
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Total Questions: 291
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Updated On: Jan 14, 2026
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Rated: 4.9 |
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Online Users: 582
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Question 1
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Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicatedaccount manager needs Read-Only access and a support specialist needs Read and Write access.Which feature will provide the required level of access?
Answer: B
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Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicatedaccount manager needs Read-Only access and a support specialist needs Read and Write access.Which feature will provide the required level of access?
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Question 2
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Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App andWeb (MIAW).Which feature should a consultant recommend?
Answer: A
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Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App andWeb (MIAW).Which feature should a consultant recommend?
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Question 3
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Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.Which benefit can be expected from KCS adoption?
Answer: C
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Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.Which benefit can be expected from KCS adoption?
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Question 4
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A manager would like information on which Knowledge articles are used most often by call center agents.Which report should a consultant use to identify the Knowledge articles that are used most often?
Answer: C
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A manager would like information on which Knowledge articles are used most often by call center agents.Which report should a consultant use to identify the Knowledge articles that are used most often?
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Question 5
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The service center managers and IT team at Cloud Kicks have asked the consultant for a cost-benefit analysisafter a new Service Cloud implementation.What measurement will reflect cost savings after the implementation?
Answer: C
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The service center managers and IT team at Cloud Kicks have asked the consultant for a cost-benefit analysisafter a new Service Cloud implementation.What measurement will reflect cost savings after the implementation?